My Health Rec FAQs 

What is My Health Rec?
My Health Rec is an online health management tool that uses proven, credible and widely-embraced technology which offers patients enhanced access to and ownership of their personal health information.

How will My Health Rec benefit me?
Atlanta Medical Center’s launch of My Health Rec allows you to view, download and transmit your up-to-date health information. Specifically, you can:

  • View some lab results online rather than waiting for them to arrive in the mail
  • Access health records such as procedures, immunizations, medications and allergies in one place
  • Download health records to easily share with other doctors
  • Save time and postage by paying health bills online

In the future, we will expand the information you can access and enhance the portal’s features and functionality.

Who is eligible to use My Health Rec?
Only inpatients can sign up for My Health Rec access at this time. Self-registration for all patients is being developed.

How do I sign up for My Health Rec?
You can enroll in My Health Rec while registering for a hospital admission.  During registration, simply tell our staff that you would like to open a My Health Rec account.  Soon after, you will receive an email that will provide a link to establish your own login and password information.  Once completed, you can view your My Health Rec information online whenever you like.

What do I need to enroll in My Health Rec?
Enrolling in My Health Rec will take only a minute or two.  You simply need to provide a valid email address and an acceptable form of ID, which can include:

  • Driver’s license
  • State issued ID
  • U.S. Military ID
  • Atlanta Medical Center Staff ID
  • Passport
  • Marriage license
  • Divorce decree
  • Adoption papers
  • Social security card
  • Birth certificate

What if I do not receive my email invitation?
Please check your spam or junk mail folders in your email account.  If you still cannot find the invitation, please call the support line at
888-252-8149, 24-hours a day, 7-days a week to verify your email address and have the email invitation re-sent to you if needed.

Can I enroll my child in My Health Rec, and will I have access to his/her health information?
Parents/legal guardians can enroll their children for My Health Rec and access their child's account. Generally, patients who turn 18 years of age or join the military can restrict parents or guardians from seeing their health information within My Health Rec.

What lab results will be viewable in My Health Rec?
Most common lab test results will be viewable in My Health Rec, but some sensitive results are not currently available.  Some sensitive results that are not included in My Health Rec are:

  • STD screenings
  • HIV
  • Pathology
  • Radiology
  • Microbiology
  • Some cancer markers
  • Drugs of abuse, alcohol and pregnancy-related results

When will I see my lab results?
Lab results will be delivered into My Health Rec 34 hours after they are resulted and entered into your electronic health record.  Lab results post to the portal even if they were done as an outpatient or Emergency Department visit. The 34-hour delay applies regardless of why the patient was seen. The inpatient summary document will not be available until after discharge.

Can I access my parents’ account or give my children access to my portal information?  Or, can I access multiple My Health Rec accounts with single login credentials?
Yes.  A single login can be used to access multiple accounts.   Also, aging parents can have their children access their accounts.

Is a mobile version of My Health Rec available?
My Health Rec is mobile optimized, which means you can access the portal on any browser and any device with the Internet.  There is currently not a downloadable App associated with My Health Rec.

Who do I contact for additional questions or technical help with My Health Rec?
You may call the My Health Rec support line at
888-252-8149, 24-hours a day, 7-days a week.

Will My Health Rec allow me to make online appointment requests or cancellation requests?
Currently, making online appointment and/or cancellation requests is not an available option with My Health Rec.

Will My Health Rec allow me to make online prescription renewal requests?
Currently, prescription renewal requests are not an available option with My Health Rec.

How do I read my blood pressure information?
Blood pressure values (systolic and diastolic) are being displayed as two separate values.  Blood pressure values are currently listed in alphabetical order so diastolic will be listed first.  Plans are underway to have the two values report together.

Can I set up and access my My Health Rec account during my hospital stay?
Yes, if you can access your email via computer, smartphone or other mobile device and also connect to the Internet.